http://custom.simplemachines.org/mods/?mod=2491SimpleDesk provides a fully-integrated, ticket-based helpdesk solution with the capability to have the forum and have full ticket-to-topic-and-back functionality, or run in a stand-alone mode. SimpleDesk follows a rapid development cycle focusing on adding a few features at a time and releasing often.
FeaturesHere are the main features of SimpleDesk 2.0 "Anatidae". For a full list and descriptions of each feature, please refer to our website.
Ticket Management
Custom Ticket/Reply Fields
Email Notifications
Multiple Departments
Permissions
Ticket Urgency Levels
Ticket Assignment
File attachments
Topic Management (ticket<->topic)
Ticket Relationships
Integrated Plugin System
Shutdown forum (Helpdesk only mode)
(And quite a bit more besides.)
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This is for staff only